Margot listened to the caller drone on and on. He had not heard a thing she had said through his cellular static. Altogether, it wasn’t not that unusual, but disheartening nonetheless.
She shuffled papers on her desk and took a deep breath to tell him, Thank you for your business, sir. All she heard was disparaging remarks about her heritage and intellect. It made her glad she had pushed the record button for future training and educational purposes.
When he began hurling threats, she thought of the many places she would rather be than here on the telephone with someone who would never take responsibility for his own mistakes. Everything about his problem was user error.
“You will regret this!” His shout was a hollow echo her earpiece. Just before she pressed the button for another, maybe better customer, she heard it. He burst into the call center, guns blazing.
Tonight’s word is “call”. It was inspired by the many complaints about the failing customer service industry. This piece of flash fiction weighs in on the nose at 150 words.
If you would like to play along with Flash in the Pan, this month’s word limit is 150. Link your “call” posts back to here for a spot on the Flash in the Pan page.
What is it which incites people to violence with customer service agents? Have you ever threatened a CSR (you do not have to admit violence)? What would end workplace violence of this nature?
(c) Red Dwyer 2012
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